Our mobile services

Q. How do I activate my SIM/phone?

A. Simply send an email into our support team at This email address is being protected from spambots. You need JavaScript enabled to view it. detailing that you would like to activate your new SIM card. Please detail your mobile number and new SIM card number that’s located on the SIM card its self.

Q. Can I use another SIM in my Venture phone?

A. This isn’t advisable. If the phone latches to an alternative SIM card network you could be charged for a handset unlock OR replacing the handset.

Q. What is SIM only and is it better?

A. SIM only means we can deliver cost savings but our hands are tied regarding hardware support and service. If this is an alternative you want to discuss please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Q. What mobile phones work with Venture SIM’s?

A. All UK and unlocked handsets. (For example, if your phone is locked to O2 then a Vodafone SIM card will not work until the device has been unlocked.)

Q. How do I get a new phone?

A. You can use your allocated hardware budget to loan hardware. Alternatively we can source hardware from our extensive hardware list. Please call 0808 141 1010 to discuss.

Q. What should I do if my phone is lost or stolen?

A. You need to report a theft or loss to us as soon as possible. During normal working hours please contact our customer service team on 08081411010 or This email address is being protected from spambots. You need JavaScript enabled to view it.. Out of hours, please contact our out of hours team on 03332000880 or This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note that customers will be responsible for any charges incurred as a result of a lost or stolen device.

Q. Can I use my phone abroad?

A. Yes. We advise you to speak to your account manager beforehand to make sure you are on the appropriate tariff.

Q. How can I unlock my phone to use on the Venture network?

A. Please contact our customer service team on 08081411010 or This email address is being protected from spambots. You need JavaScript enabled to view it.. We will be able to provide a quote for unlocking your handset.

Q. How do I keep my mobile number or request my PAC code?

A. Please contact our contracts team at This email address is being protected from spambots. You need JavaScript enabled to view it. Q. How do I get a PUK code to unblock my phone? A. Please contact our customer service team on 08081411010 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Q. How do I find my IMEI number? A. You can dial *#06# from your device. Q. How can I surf the internet (APN setting)?

A. View your handsets manual for detailed instructions however, it should be as simple as opening up the devices internet browser (ie. for an iPhone its Safari).

Q. How can I send pictures and MMS messages?

A. By using the attach document icon when in the message screen on your mobile devise. If this is failing please call customer service on 0808 1411050 to ensure that your phone/tariff is correctly configured.

Q. How do I use voicemail?

A. If you’re a O2 customers dial 901. If you are a Vodaphone customer dial 121.

Q. How do I change mobile tariff?

A. Please speak to your account manager who will be happy to clarify the options.

Q. What network coverage is there?

A. You can for search network coverage on these links: O2 Customers - http://www.o2.co.uk/coveragechecker Vodafone Customers - https://www.vodafone.co.uk/explore/network/uk-coverage-map/