Q. Who do I contact and what do I do if I have a telecoms fault?
Q. Who will repair the fault?
A. Fault repairs depend on where the fault lies. Our customer service team will quickly run tests to establish and identify where the fault is. If there is a line fault BT engineers will be notified and respond in conjunction with the care level on your lines. If the problem is hardware or your phone system then Venture will allocate the appropriate engineers to correct the problem.
Q. Are there time related charges to fault repairs?
A. If the work required is covered by your maintenance package then no there will be on cost to you, however if you choose not to have a maintenance package then there will be a cost for the call out.
Q. What is a temporary call diversion (TCD) facility and how much does it cost?
A. TCD is a service that diverts all calls to an alternative number. Costs vary depending on where the calls are diverted and the tariff you are on. Your account manager will be able to clarify and queries.
Q. How long will my fault take to fix?
A. All fault fixes depend on severity of the problem so timing is specific to the fault nature itself. (ie. a mass service outage takes dramatically longer than a standard fault.)
Q. Once a fault has been fixed can I seek compensation from Venture?
A. No, however if you are unhappy with the time taken to resolve any issues please contact customer services on 0808 1411010 and let us know.
Q. Does Venture offer any additional maintenance packages?
A. Yes please contact the sales department on 0808 1411010 to discuss the maintenance options available.